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SHIPPING AND RETURNS

Order Confirmation:

 

As soon as you place your order you will receive an order confirmation  by e-mail. In the case of direct payment the pre-autorized credit card will be charged with the purchase amount and you will get an confirmation of your payment by mail.  In case of mail ordering, a confirmation on your mail-order with information regarding you payment will be received . This means that we have received your order in our system.

 

If your item is on backorder or unavailable we will reach out to you via e-mail.  

 

Order / Shipment:

 

If your order is in stock and the payment done we will ship within two to five business days from the date of your order.  If you have any questions or about your order feel free to follow up with us at hello@filuccalou.com .  Feel free to contact us.

 

Damages:

 

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note to Us.  If your item(s) of any reason should arrive damaged please send photos to Us and we will take the action needed.

 

Cancellations & Refunds:

 

If you order has shipped, You (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card that you use when placing your order.

If something is wrong or broaken please send us a mail and a photo and we will take care of it.

 

Our exchange policy ; You have a possiblility of returning your goods within 10 days.

 

 

In any case of exchange, reclaim or refund;

 

A mail must first be sent to us for an approval of your return or claim. This must be done before sendning you things in return so that we are able to track/ expect your package.

 

 

address for returns:

 

FILUCCA LOU

at: Ranås / Höljer

Vanadisplan 8

113 31 Stockholm | Sweden

 

 

 

At last;

 

Please never hesitate to contact us with any questions regarding our products, co-operation or your order, shippment or purchase. Or any other question you may think we can help you with!